Bat Jali Privacy Policy — Your Data Is Safe With Us

1 Introduction

Welcome to Bat Jali. Thank you for taking the time to read our Privacy Policy. This policy explains how Bat Jali collects your personal information when you use our platform, how that information is used, and the steps we take to keep it secure.

Bat Jali is a trusted online gaming platform in Bangladesh. We believe that respecting our members' privacy is our foremost responsibility. That's why this Privacy Policy has been written with complete transparency — no complicated legal language, just plain and simple English.

By using any of Bat Jali's services, you agree to this Privacy Policy. If you have any concerns, please reach out to our support team.

2 What Information Is Collected

Bat Jali only collects information that is necessary to deliver the best gaming experience and keep your account secure. We collect two types of data:

Personal Identification Information:

• Full Name (as provided during registration)
• Date of Birth (for age verification)
• Mobile phone number
• Email address
• Current residential address
• National ID or passport number (collected during KYC verification)

Financial Information:

• Deposit & Withdrawal History
• Payment method details (bKash, Nagad, crypto wallet, etc.)
• Transaction Amount & Date

Technical Information:

• IP address & device information
• Browser type and version
• Platform activity logs
• Gaming History & Betting Records

3 How We Collect Information

Bat Jali collects information in several ways. Here's what you should know about each method:

• Direct Payment: Information you provide during registration, KYC forms, or when contacting support.
• Automatically Collected: Technical information is collected through cookies, log files, and tracking technologies while you use the platform.
• Transaction Data: Relevant payment information is received from the payment gateway during deposits and withdrawals.
• Third-Party Verification: In some cases, accredited third-party services may be used for KYC verification.

4 How We Use Your Information

Bat Jali uses your information only for the following purposes — and nothing beyond that:

• Account Management: Completing the registration process, ensuring login security, and verifying your account.
• Payment Processing: Processing deposits, handling withdrawals, and maintaining transaction records.
• Customer Support: Helping resolve your issues and providing accurate information.
• Security & Fraud Prevention: Detecting suspicious activity and preventing money laundering.
• Responsible Gaming: Gaming behaviour is monitored so that warnings or restrictions can be applied when necessary.
• Service Improvement: Analyzing usage patterns to improve your experience.
• Legal Obligations: Compliance with government or regulatory requirements.
• Relevant Communications: Sending bonus offers, important updates, and security notifications.

5 Data Sharing

Bat Jali never sells your personal data. However, limited information may be shared in specific circumstances:

• Payment Partners: Necessary information is shared with bKash, Nagad, or other payment gateways to process transactions.
• KYC Service Provider: Documents may be shared with an accredited KYC partner for identity verification purposes.
• Legal Authorities: Information may be disclosed in response to a valid court order or government directive.
• Game Providers: Some third-party game providers may require minimal data to operate their software.

Every third-party partner is contractually required to uphold Bat Jali's privacy standards. They may not use your information for their own purposes.

6 Data Storage & Security

Bat Jali uses internationally recognised security technologies to keep your data safe:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Firewall Protection: Our advanced firewall system blocks all unauthorised access.
• Secure Servers: Data is stored in secure, internationally certified data centers.
• Regular Audits: Our security team conducts regular system checks to identify and address vulnerabilities.
• Restricted Access: Only authorized personnel have access to specific data.

How Long We Retain Your Data: All data is retained for as long as your account remains active. Even after account closure, certain information may be kept for up to 5 years to meet legal requirements or resolve disputes.

7 Cookie Policy

Bat Jali uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

Cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your language preferences and other settings.
• Analytics Cookies: To understand how the website is used — such as which pages are visited most.
• Security Cookies: To detect fraud and track multiple accounts.

You can disable cookies through your browser settings, though some features may not work as a result.

8 Your Rights

As a Bat Jali member, you have the following rights regarding your personal information:

To exercise these rights support@batjali.wsto email us. We will respond within 30 business days.

9 Privacy of Minors

Bat Jali is an adult gaming platform. Registration or use by anyone under the age of 18 is strictly prohibited.

We do not knowingly collect personal data from minors. If a minor has registered by mistake and we become aware of it:

• The account will be closed immediately.
• All data associated with that account will be permanently deleted from our systems.
• Any remaining balance will be refunded through the appropriate legal process.

If you believe a minor is using this platform, please contact us immediately.

10 Policy Changes

Bat Jali may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• The date of any changes will be clearly stated at the top of this page.
• If significant changes are made, you will be notified via your registered email or phone number.
• Updated policies will take effect 7 days after publication.

Continued use of the platform after any policy changes will be considered your acceptance of the updated terms. We recommend checking this page regularly.

11 Contact Us

If you have any questions or concerns about our Privacy Policy, please get in touch. Our data protection team is always here to help.

We typically respond within 24–48 hours. For urgent security matters, our live chat support is available 24/7.